Genesys GCX-SCR Exam Questions–Secret To Pass On First Attempt

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 2	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 5	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q28-Q33):

NEW QUESTION # 28
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

A. Data Actions
B. UUI
C. Outbound
D. Callback

Answer: B

Explanation:
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.

NEW QUESTION # 29
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

A. Nesting Indicators
B. Container
C. Validate
D. Debug

Answer: A

Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.

NEW QUESTION # 30
Once you set the page name in the script, you cannot change it later.

A. False
B. True

Answer: A

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 31
Select the default page name which the editor automatically adds when you create a new script.

A. Home Page
B. Start Page
C. Script Page

Answer: B

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 32
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose two.)

A. Scripts cannot be shared between users.
B. Scripts can be shared across organizations.
C. Scripts cannot be shared across divisions.
D. Scripts can be shared with other users within the same organization.

Answer: C,D

Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
* Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed.
* Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
References:
* Genesys Cloud CX Script Sharing and Permissions Documentation.

NEW QUESTION # 33
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Genesys GCX-SCR Exam Questions–Secret To Pass On First Attempt

Genesys GCX-SCR Exam Syllabus Topics:

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Genesys Cloud CX: Scripting Certification Sample Questions (Q28-Q33):